Terms and Conditions

1. Who we are and when these terms apply

Doorwise is the trading name of Sam Vincent Harley-Nolan, an Australian sole trader (ABN 93 607 312 279) operating in New South Wales. In these terms, “Doorwise”, “we”, “us” and “our” refer to that proprietor. A proposed company is not the supplier until it is registered and a transfer of the relevant agreement takes effect.

These terms apply when you browse our website, create or use a demo, create an account, purchase or use a subscription, or otherwise access Doorwise. If you use Doorwise for an agency or other organisation, you confirm that you have authority to accept these terms for that organisation. “You” includes that organisation and its authorised users.

This version applies to new agreements from 2 November 2026. For existing customers, a change reducing your contractual rights takes effect only after at least 30 days’ direct notice or your express agreement; until then, the previously accepted terms continue to apply. Publication alone is not that direct notice. You can read the previous terms dated 31 August 2026.

2. The service

Doorwise is a prospecting workflow platform for real estate professionals. It includes territory mapping, property records, activity notes, follow-ups, team features, data imports, exports and related tools described in the applicable plan or order.

Doorwise is a workflow and record-keeping tool. It does not provide legal, privacy, direct marketing, real estate, valuation, financial or compliance advice, and it does not guarantee that a property owner will respond, transact or consent to contact.

Agencies supply their own owner names and contact details. Doorwise does not supply permission to contact a person, act as your estate agent, negotiate transactions, hold trust money or verify your compliance. Address matches, boundaries, listing signals, seller ratings and follow-up reminders require your judgement and verification; no listing, commission, lead quality or sales result is promised.

3. Accounts and authorised users

• You must provide accurate, current information and be at least 18 years old.
• You are responsible for authorised users, account permissions, devices and activity under your account.
• You must keep credentials confidential, use reasonable security measures and notify us promptly of suspected unauthorised access.
• You must not share one user account between people or exceed the user allowance of your plan.
• We may require identity, authority or security verification before acting on sensitive requests.

The agency or person identified as the customer controls its workspace through its owner and authorised administrators. Only the workspace owner can export agency data. Removing a user ends their access; it does not transfer agency records to them. You must have permission to import former-employer, franchise, CRM or third-party records. We may pause a disputed ownership, export or access change while checking authority, preserve relevant evidence and require an agreed instruction or binding legal direction. We do not decide employment, commission or restraint disputes.

4. Demo access

Demo access is for evaluation. Demo data may be sample, incomplete, temporary, reset or removed. You must not enter live client, prospect or agency records into a demo unless the demo expressly permits it. Demo limits and availability may change, and a demo does not create a paid subscription.

5. Plans, payment and renewal

• Plan inclusions, user limits, billing interval and price are shown before checkout. Prices are in Australian dollars unless stated otherwise.
• Stripe processes checkout and payment details. Doorwise does not receive or store your full card number.
• Subscriptions renew automatically at the end of each monthly or annual billing period until cancelled.
• You authorise the recurring charges and any applicable taxes disclosed at checkout.
• Where an eligible 30-day free trial is offered, checkout states the plan, payment method and amount payable afterwards. The subscription starts charging automatically when the trial ends unless cancelled before then. A separate access code or written offer may have different stated conditions and does not authorise payment unless you separately agree to recurring billing.
• The total payable, including GST where applicable, is disclosed before you authorise payment. Plan changes may produce a credit or additional prorated charge; review the amount and timing shown before confirming. A trial does not guarantee future trial eligibility.
• If payment fails, we may retry payment and restrict access after any displayed or notified grace period.
• We will give at least 30 days’ direct notice of a price increase or material adverse change to paid plan inclusions. Price increases apply no earlier than the next renewal after that notice. You may cancel before the change takes effect; if we materially reduce paid core functionality during a prepaid period and you reasonably reject the change, you may terminate the affected service and receive a proportionate refund for its unused prepaid period.

Enterprise services may be governed by an order form or separate agreement. If it conflicts with these terms, the signed agreement prevails for that conflict.

6. Cancellation and refunds

You may cancel through the available billing portal or by emailing support@doorwise.com.au. Unless required otherwise by law, cancellation takes effect at the end of the paid billing period and fees already paid are not refunded merely because you stop using the service or change your mind.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

7. Customer data and privacy responsibilities

You retain ownership of data you or your users enter, upload or import (“Customer Data”). You give Doorwise a non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the service and meet our legal obligations.

You are responsible for ensuring that you have lawful authority to collect, use, upload and contact people whose details appear in Customer Data. This includes complying with privacy, surveillance, direct marketing, Spam Act, Do Not Call Register, real estate and record-keeping obligations that apply to your activities. Doorwise compliance fields assist record keeping but do not determine whether a contact is lawful.

You must provide required collection notices, honour withdrawal of consent and contact restrictions, keep evidence of applicable permission and current Do Not Call Register checks, and follow applicable calling times, sender identification, unsubscribe, signage, access and state real-estate rules. A public number, imported record, map entry, old check or successful match is not consent. Check permission for each person and number, including additional owners, before contact. Exports must retain applicable restrictions. Do not enter unnecessary health or other sensitive information, identity documents, passwords or payment credentials in notes.

Rights in Customer Data remain subject to individuals’ privacy rights and any third-party licence. Our obligations under law remain our responsibility. Authorised Doorwise personnel may access relevant records for requested support, security, investigation or a legal obligation, using restricted and logged access; support access does not transfer ownership or give us permission to market to your prospects.

Our Privacy Policy explains how we handle personal information. Our Data Processing Terms apply where Doorwise processes personal information in Customer Data for your organisation.

8. Acceptable use

You must not use Doorwise to:

• break a law, infringe rights, harass, discriminate, deceive or send unlawful marketing;
• upload information you are not authorised to hold or use;
• access another customer’s workspace or bypass security, usage, payment or access controls;
• introduce malware, probe vulnerabilities, overload the service or interfere with its operation;
• scrape, reverse engineer or reproduce non-public parts of the service except where the law does not permit that restriction;
• resell, sublicense or commercially exploit Doorwise unless we agree in writing; or
• use the service or its outputs to build a competing product or dataset.

9. Third-party services and data

Doorwise may interoperate with services such as Stripe, Supabase, Cloudflare, mapping, property-data, email and infrastructure providers. Their services may have separate terms. Third-party listings, property information and map data may be delayed, incomplete or inaccurate. You must verify information before relying on it for material decisions.

Provider rights and coverage may limit availability, caching, display or export. You must comply with applicable source conditions described in our map credits. Before using G-NAF-derived addresses to generate addresses or lists for sending physical mail, independently verify that each address can receive mail using a source other than G-NAF. Availability of data does not establish title, an accurate valuation, postal deliverability or permission to contact.

Connecting an integration instructs us to send the information described at connection time. Check your agency’s authority and the destination account’s sharing settings. Google Calendar can include property addresses and contact names, phone numbers and emails. Disconnecting stops further sync; copies already shared or exported may need separate removal.

10. Intellectual property

Doorwise and its licensors own the platform, software, design, branding, documentation and all related intellectual property other than Customer Data. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription for your internal business purposes.

If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

11. Availability, changes and support

We use reasonable care to operate and secure Doorwise, but internet services may experience maintenance, outages and errors. We may update the service to improve functionality, security or compliance. We will avoid materially reducing paid core functionality during a current term without reasonable notice where practicable.

12. Suspension and termination

We may suspend access where reasonably necessary to address non-payment, a material breach, unlawful use, a security threat or risk to other users. Where practicable, we will give notice and an opportunity to remedy the issue. We may terminate an account for an unremedied material breach or where continued service would be unlawful.

Export required Customer Data before access ends where possible. For 30 days after termination, the verified workspace owner may request a copy by emailing us, including where normal login or paid access is unavailable. This does not authorise a former user to obtain agency records. We may verify authority and use a secure delivery method; we will not require a new subscription merely to request that copy.

Account closure and deletion are handled on verified instructions, not automatically by cancelling billing. We will acknowledge a deletion request and confirm its scope, any legal hold and the expected completion date. We aim to delete or de-identify eligible active-system Customer Data within 30 days of verifying the request; if law or a technical limitation requires longer, we will explain why and provide a revised date. Restricted backups expire through their backup cycle; we will explain the applicable cycle on request and reapply deletions if a backup is restored. Minimal opt-out, security, tax and claim records may remain where reasonably required. Sections intended to survive termination, including payment, ownership, confidentiality, liability and dispute terms, continue to apply.

13. Confidentiality

Each party must protect the other party’s confidential information using reasonable care and use it only for this agreement. This does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information where legally required after giving notice where permitted.

14. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings arising from the service. To the maximum extent permitted by law, Doorwise’s aggregate liability arising from the service is limited to the fees paid or payable for the affected service in the 12 months before the event giving rise to the claim.

For Doorwise’s breach of confidentiality, privacy obligations or infringement of your intellectual property, the aggregate cap instead is the greater of twice the fees described above and A$10,000. These caps are alternatives, not cumulative. The exclusions and caps do not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited. Nothing limits a regulator’s powers or the rights of a person who is not a party. For services not ordinarily acquired for personal, domestic or household use, and only where lawful and fair and reasonable, liability for breach of a statutory guarantee may be limited to resupplying the services or paying the cost of resupply.

To the extent permitted by law, the customer is responsible for reasonable third-party claim losses caused by its unlawful upload, use or disclosure of Customer Data, or unlawful instructions, where these breach this agreement. This does not cover loss caused or contributed to by Doorwise or its providers. We must promptly notify you, take reasonable steps to reduce loss, let you reasonably participate in the defence, and obtain your consent, not unreasonably withheld, before a settlement that imposes an obligation on you. This clause does not transfer Doorwise’s statutory obligations or require reimbursement of a penalty where unlawful.

15. Changes to these terms

We may update these terms for legal, security or service changes and will publish the version and effective date. A material adverse contractual change requires at least 30 days’ direct notice, an explanation of the change and an opportunity to cancel before it takes effect. If it affects an already prepaid period and you reasonably reject it, you may terminate and receive a proportionate refund for the unused affected period. Urgent changes required by law or to contain an immediate security threat may take effect sooner to the extent necessary, with prompt notice. Changes do not retrospectively alter an accrued claim or deem acceptance merely from visiting a public page.

16. Disputes and governing law

Please first contact support@doorwise.com.au so we can try to resolve a concern promptly. These terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts of that State and applicable Commonwealth courts. This does not prevent either party seeking urgent relief or using rights available under consumer law.

17. General

If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary. A delay in exercising a right is not a waiver. Neither party may transfer this agreement without the other’s consent, not unreasonably withheld. A genuine restructure or sale, including incorporation, requires notice identifying the new supplier and any consent or novation required by law; it must not reduce your existing rights, and does not itself release the previous supplier from liabilities. These terms, the applicable plan and any signed order form are the entire agreement about the service, subject to rights and representations that cannot lawfully be excluded.