Terms and Conditions

1. Who we are and when these terms apply

Doorwise is an Australian sole trader business (ABN 93 607 312 279) operating in New South Wales. In these terms, “Doorwise”, “we”, “us” and “our” refer to that business.

These terms apply when you browse our website, create or use a demo, create an account, purchase or use a subscription, or otherwise access Doorwise. If you use Doorwise for an agency or other organisation, you confirm that you have authority to accept these terms for that organisation. “You” includes that organisation and its authorised users.

2. The service

Doorwise is a prospecting workflow platform for real estate professionals. It includes territory mapping, property records, activity notes, follow-ups, team features, data imports, exports and related tools described in the applicable plan or order.

Doorwise is a workflow and record-keeping tool. It does not provide legal, privacy, direct marketing, real estate, valuation, financial or compliance advice, and it does not guarantee that a property owner will respond, transact or consent to contact.

3. Accounts and authorised users

• You must provide accurate, current information and be at least 18 years old.
• You are responsible for authorised users, account permissions, devices and activity under your account.
• You must keep credentials confidential, use reasonable security measures and notify us promptly of suspected unauthorised access.
• You must not share one user account between people or exceed the user allowance of your plan.
• We may require identity, authority or security verification before acting on sensitive requests.

4. Demo access

Demo access is for evaluation. Demo data may be sample, incomplete, temporary, reset or removed. You must not enter live client, prospect or agency records into a demo unless the demo expressly permits it. Demo limits and availability may change, and a demo does not create a paid subscription.

5. Plans, payment and renewal

• Plan inclusions, user limits, billing interval and price are shown before checkout. Prices are in Australian dollars unless stated otherwise.
• Stripe processes checkout and payment details. Doorwise does not receive or store your full card number.
• Subscriptions renew automatically at the end of each monthly or annual billing period until cancelled.
• You authorise the recurring charges and any applicable taxes disclosed at checkout.
• If payment fails, we may retry payment and restrict access after any displayed or notified grace period.
• We may change future pricing or plan inclusions on reasonable notice. A price change applies no earlier than your next renewal after the notice period.

Enterprise services may be governed by an order form or separate agreement. If it conflicts with these terms, the signed agreement prevails for that conflict.

6. Cancellation and refunds

You may cancel through the available billing portal or by emailing support@doorwise.com.au. Unless required otherwise by law, cancellation takes effect at the end of the paid billing period and fees already paid are not refunded merely because you stop using the service or change your mind.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

7. Customer data and privacy responsibilities

You retain ownership of data you or your users enter, upload or import (“Customer Data”). You give Doorwise a non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the service and meet our legal obligations.

You are responsible for ensuring that you have lawful authority to collect, use, upload and contact people whose details appear in Customer Data. This includes complying with privacy, surveillance, direct marketing, Spam Act, Do Not Call Register, real estate and record-keeping obligations that apply to your activities. Doorwise compliance fields assist record keeping but do not determine whether a contact is lawful.

Our Privacy Policy explains how we handle personal information. Our Data Processing Terms apply where Doorwise processes personal information in Customer Data for your organisation.

8. Acceptable use

You must not use Doorwise to:

• break a law, infringe rights, harass, discriminate, deceive or send unlawful marketing;
• upload information you are not authorised to hold or use;
• access another customer’s workspace or bypass security, usage, payment or access controls;
• introduce malware, probe vulnerabilities, overload the service or interfere with its operation;
• scrape, reverse engineer or reproduce non-public parts of the service except where the law does not permit that restriction;
• resell, sublicense or commercially exploit Doorwise unless we agree in writing; or
• use the service or its outputs to build a competing product or dataset.

9. Third-party services and data

Doorwise may interoperate with services such as Stripe, Supabase, Cloudflare, mapping, property-data, email and infrastructure providers. Their services may have separate terms. Third-party listings, property information and map data may be delayed, incomplete or inaccurate. You must verify information before relying on it for material decisions.

10. Intellectual property

Doorwise and its licensors own the platform, software, design, branding, documentation and all related intellectual property other than Customer Data. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription for your internal business purposes.

If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

11. Availability, changes and support

We use reasonable care to operate and secure Doorwise, but internet services may experience maintenance, outages and errors. We may update the service to improve functionality, security or compliance. We will avoid materially reducing paid core functionality during a current term without reasonable notice where practicable.

12. Suspension and termination

We may suspend access where reasonably necessary to address non-payment, a material breach, unlawful use, a security threat or risk to other users. Where practicable, we will give notice and an opportunity to remedy the issue. We may terminate an account for an unremedied material breach or where continued service would be unlawful.

After termination, you should export Customer Data promptly. We may delete or de-identify data after applicable retention and recovery periods, subject to legal obligations and backups. Sections intended to survive termination, including payment, ownership, confidentiality, liability and dispute terms, continue to apply.

13. Confidentiality

Each party must protect the other party’s confidential information using reasonable care and use it only for this agreement. This does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information where legally required after giving notice where permitted.

14. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings arising from the service. To the maximum extent permitted by law, Doorwise’s aggregate liability arising from the service is limited to the fees paid or payable for the affected service in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot lawfully be limited, or to fraud, wilful misconduct, breach of confidentiality, infringement of the other party’s intellectual property, or your unlawful use of Customer Data. If a statutory guarantee applies and liability can lawfully be limited, our liability is limited, at our option, to resupplying the services or paying the cost of resupply.

15. Changes to these terms

We may update these terms for legal, security or service changes. We will publish the updated version and effective date. If a change materially reduces your rights during a paid term, we will give reasonable notice. Continued use after the effective date constitutes acceptance, but changes do not retrospectively alter an accrued claim.

16. Disputes and governing law

Please first contact support@doorwise.com.au so we can try to resolve a concern promptly. These terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts of that State and applicable Commonwealth courts. This does not prevent either party seeking urgent relief or using rights available under consumer law.

17. General

If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary. A delay in exercising a right is not a waiver. You may not assign this agreement without our consent, which will not be unreasonably withheld. We may assign it as part of a genuine business restructure or sale, with notice where required. These terms, the applicable plan and any signed order form are the entire agreement about the service.